Return and Refund Policy for Personalized Greetings Cards

Introduction

Thank you for choosing Silly Robot Cards for your personalized greetings cards. Our return and refund policy is tailored to the unique nature of personalized products.

Personalization Errors

• Our Responsibility: If there is an error in the personalization of the greeting card that is clearly attributable to us (such as incorrect design, or alignment issues), we will replace the gift card at no additional cost. Please report such errors within 14 days of receipt for us to address the issue promptly.
• Customer Responsibility: Customers are encouraged to verify all personalization details (such as names, messages, and design choices) before placing their order. We cannot offer refunds or replacements for errors made by the customer, including incorrect spelling, incorrect information, or the selection of an unintended design. Double-check your personalization details before confirming your order.

Cancellation

Cancellations for personalized greetings cards are accepted within 1 hr of order placement. Beyond this timeframe, we cannot accept cancellations as the personalization process would have already started.

Cancellation

Due to the customized nature of our greetings cards, we do not accept returns or issue refunds for changes of mind once an order is placed.

Change of Mind

Due to the customized nature of our greetings cards, we do not accept returns or issue refunds for changes of mind once an order is placed.

General Terms

1. Refund Eligibility: Refunds or exchanges are only provided for greetings cards with personalization errors as defined above, or for non-personalized items in their original condition.
2. Process: To request a return or refund, contact us at:

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   with your order number and details about the product. We will provide instructions on how to proceed with returning items from your order.
3. Timeframe: Refunds will be processed within 7 days after receiving the returned item and will be issued to the original method of payment.
4. Shipping Costs: Customers are responsible for return shipping costs, except in cases of personalization errors or defective products.

Legal Compliance

This policy adheres to the UK Consumer Rights Act 2015, ensuring the right to items as described, fit for purpose, and of satisfactory quality. This policy does not affect your statutory rights.

Contact Us

For further information about our return and refund policy, please get in touch with us at

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